This is a combined synopsis/solicitation for commercial services under FAR Part 12, requesting quotes for the deployment, configuration, migration, integration, security, training, rollout, operation, and maintenance of Freshworks products at ABMC, with implementation and sustainment tasks to support enterprise service management objectives (including IT service management, case management, Microsoft Entra ID authentication, public intake, reporting, automation, audit logging, role-based access control, and phased expansion to ABMC departments and global sites). The contractor will perform all tasks while ABMC approves changes, provides access and source data, validates deliverables, and makes acceptance decisions. No small business set-aside applies; the associated NAICS is

This is a combined synopsis/solicitation for a commercial services contract to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products in support of the American Battle Monuments Commission’s (ABMC) enterprise service management objectives. The work covers IT service management, case management, Microsoft Entra ID authentication, public and shared mailbox intake, reporting, automation, audit logging, role-based access control, and phased expansion to ABMC departments and global sites. This is Part 2 of the requirement and excludes software licenses; no small business set-aside applies, and the associated NAICS is 541519 with a $34.0M size standard. Evaluation will follow the criteria in the attached Proposal and Evaluation Instructions, and offerors should review the full posting and attachments to prepare their response. Performance is for ABMC and its global sites.

- ABMC is requesting quotes for a contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products in support of its enterprise service management objectives.

This is a solicitation for a contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products for the American Battle Monuments Commission’s enterprise service management objectives. The work supports IT service management, enterprise case management, Microsoft Entra ID authentication, and other capabilities, with phased expansion to ABMC departments and global sites. The requirement has no small business set-aside and falls under NAICS 541519. This Part 2 contract excludes software licenses; evaluation criteria are provided in an attachment. No budget, performance location, or non-bid timelines are specified.