This is a solicitation for a contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products for the American Battle Monuments Commission’s enterprise service management objectives. The work supports IT service management, enterprise case management, Microsoft Entra ID authentication, and other capabilities, with phased expansion to ABMC departments and global sites. The requirement has no small business set-aside and falls under NAICS 541519. This Part 2 contract excludes software licenses; evaluation criteria are provided in an attachment. No budget, performance location, or non-bid timelines are specified.