Inactive

SOLICITATION NUMBER: 72065621R00005 (0001) ISSUANCE DATE: May 26, 2022 CLOSING DATE AND TIME: June 17, 2022, 17:30 Maputo Time, Mozambique SUBJECT: Solicitation for U.S. Personal Service Contractor (U... SOLICITATION NUMBER: 72065621R00005 (0001) ISSUANCE DATE: May 26, 2022 CLOSING DATE AND TIME: June 17, 2022, 17:30 Maputo Time, Mozambique SUBJECT: Solicitation for U.S. Personal Service Contractor (USPSC) – Senior HIV Prevention Advisor Dear Prospective Offerors: The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation. Offers must be in accordance with Attachment 1, Sections I through V of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all Offer materials for their records. This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer. Any questions must be directed in writing to the Point of Contact specified in the attachment. Sincerely, Audrea L. Hardy Executive Officer/Contracting Officer ATTACHMENT 1 I. GENERAL INFORMATION 1. SOLICITATION NO.: 72065621R00005 (0001) 2. ISSUANCE DATE: May 26, 2022 3. CLOSING DATE/TIME FOR RECEIPT OF OFFERS: June 17, 2022, 17:30 Maputo Time, Mozambique 4. POINT OF CONTACT: USAID HR, email at mzrecruiter1@usaid.gov 5. POSITION TITLE: Senior HIV Prevention Advisor 6. MARKET VALUE: $95,973.00 - $124,764.00 equivalent to GS-14 Final compensation will be negotiated within the listed market value. 7. PERIOD OF PERFORMANCE: The base period will be 2 years, estimated to start o/a September 2022. Based on Agency need, the Contracting Officer may exercise additional option periods for the dates estimated as follows: Base Period: o/a 09/2022-09/2024 Option Period 1: o/a 09/2024-09/2025 Option Period 2: o/a 09/2025-09/2026 Option Period 3: o/a 09/2026-09/2027 8. PLACE OF PERFORMANCE: Maputo, Mozambique, with possible travel as stated in the Statement of Duties. 9. ELIGIBLE OFFERORS: U.S. Citizens 10. SECURITY LEVEL REQUIRED: USG Secret Clearance 11. STATEMENT OF DUTIES OVERVIEW OF THE PROGRAM AND ROLE OF THE POSITION: The United States Agency for International Development (USAID) is a leading development partner in Mozambique. USAID manages a comprehensive humanitarian and development assistance program totaling over $420 million in FY 2021 covering health, education, agriculture, economic growth, humanitarian assistance, and democracy and governance sectors. Health is USAID’s largest and most expansive portfolio (over $278 million per year), aiming to improve health outcomes in the country through support of the Government of the Republic of Mozambique’s (GRM) Health Sector Strategic Plan. The goal is to improve access to and utilization of quality health services through a strengthened national health system. USAID is part of a unified and effective interagency team—including the U.S. Centers for Disease Control and Prevention (CDC), the Departments of State (DOS) and Defense (DOD), and Peace Corps—which jointly aim to fulfill two overarching health goals in Mozambique: HIV epidemic control and prevention of child and maternal deaths. To accomplish these goals, USAID’s Integrated Health Office (IHO) plans, implements, and monitors activities that include: HIV, malaria, tuberculosis, family planning, maternal and child health, nutrition, global health security, and COVID-19. IHO, with a total of 70 staff, is comprised of four divisions whose activities are oriented around: HIV and infectious disease; preventing child and maternal deaths; strengthening health systems and commodities security; and providing efficient and effective operations within the office. For HIV, USAID is a leading implementer of the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) in harmony with CDC, DOD, Peace Corps, and the PEPFAR Coordination Office. The goal of the United States Government (USG) for PEPFAR in Mozambique is to control the HIV epidemic via rapid adoption and application of evidence-based policies and interventions to drive progress and save lives, implemented through a partnership between the USG and the GRM that best supports host country leadership, ownership, and sustainability. PEPFAR achieves this goal by working with the Ministry of Health’s National HIV Program, the National AIDS Council (Conselho Nacional de Combate ao HIV e SIDA, or CNCS), the Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM), UNAIDS, civil society, and the private sector to target high impact interventions for populations at greatest risk in areas of highest HIV burden. PEPFAR support is focused on providing direct service delivery, technical assistance, training, mentoring, and supportive supervision together with essential commodities and supply chain support to ensure the National HIV Program can test, treat, and suppress viral load for Mozambicans living with HIV and prevent new infections to effectively achieve an AIDS-Free generation by 2030. The GRM has made a commitment to evidence-based policies essential to achieving epidemic control, including nationwide implementation of Test and Treat in 2018, differentiated service delivery approaches, and routine viral load testing. Simultaneously, PEPFAR is committed to intensive management of implementing partners, with improved onsite monitoring, more frequent analysis of program data, and in-depth regular engagements with partners to discuss implementation progress and facilitate sharing of best practices. To reach national HIV treatment targets, PEPFAR will support the National HIV Program to test for HIV using modalities that have been most successful at finding HIV-positive people. PEPFAR also prioritizes voluntary medical male circumcision as a critical prevention measure to be rapidly scaled in targeted geographic settings. Adolescent girls and young women (AGYW) living in 32 high burden districts in Mozambique will benefit from the concentrated support of the PEPFAR Determined, Resilient, Empowered, AIDS-free, Mentored and Safe (DREAMS) Initiative to help protect them and their male partners from acquiring or spreading HIV. PEPFAR will also continue to support orphans and vulnerable children (OVC) and to target services to vulnerable key and priority populations, recognizing that to support these populations means continuous advocacy for human rights and an end to gender-based violence (GBV). Supply chain, human resources, and strategic information are critical systems that PEPFAR continues to support, with laboratory strengthening woven throughout. DUTIES AND RESPONSIBILITIES: BASIC FUNCTION OF THE POSITION The Senior HIV Prevention Advisor is the most senior public health advisor on all aspects of HIV prevention to the AIDS Free Generation Division, the broader Integrated Health Office, and the Mission as a whole. The Advisor will provide IHO and the Prevention Team with expertise for HIV prevention strategy development, management, leadership, and technical direction on the biomedical and behavioral components of HIV prevention in Mozambique. The Advisor will ensure that USG HIV prevention activities are implemented in accordance with WHO, GRM, USAID, and PEPFAR guidelines. The Advisor will provide expert advice and strengthen the technical capacity building of the HIV Prevention Team and USAID’s implementing partners. The Advisor will work closely with the Division’s Project Management Team, which coordinates funding, reporting, and administration of USAID-funded grants, contracts, and cooperative agreements to ensure projects are conducted according to both technical and regulatory guidelines and USG funds are utilized appropriately. This position will provide oversight of key technical areas such pre-exposure prophylaxis (PrEP), community platforms for delivering HIV prevention services including HIV testing services (HTS) and gender-based violence (GBV) prevention interventions, and programs targeting priority populations. Such populations include: young boys and men, including voluntary medical male circumcision (VMMC); key populations (KP), including female sex workers, men who have sex with men, prisoners, and injecting drug users; orphans and vulnerable children; and AGYW. These populations require special focus to bring Mozambique closer to HIV epidemic control. The position will be a key advisor for the DREAMS initiative, providing guidance on the biological, behavioral and socioeconomic determinants of HIV risk. The Advisor will need to be conversant and up to date on the latest best practices related to a broad array of HIV prevention interventions. The Advisor is expected to help lead agency technical preparations and in-depth analysis for the Mission to plan, implement, monitor, and coordinate HIV prevention activities for all sub-populations, and reporting while ensuring that monitoring and evaluation functions feed into continuous learning. This includes a prominent role, along with key national and expatriate staff, in the development of the annual plan. USAID places heavy emphasis on interagency collaboration, strong linkages with the GRM, civil society, and other donor agencies, and with other technical offices within USAID/Mozambique. The Advisor will also need to represent USAID in direct engagements with implementing partners, including community partners, and will need to possess skills to analyze and identify both areas for improvement as well as successes for scale-up. MAJOR DUTIES AND RESPONSIBILITIES Technical Leadership (60%) Provide technical input and support for GRM-led initiatives to improve the quality of HTS, VMMC, PrEP, KP, GBV, OVC, and AGYW prevention programming in Mozambique, including the expansion of evidence based best practices. Provide mentorship to the technical design, implementation and monitoring of all projects/activities in the portfolio as they relate to HIV prevention programming. Ensure quality of prevention programs, including but not limited to: monitoring and reporting on HTS, VMMC, PrEP, KP, GBV, OVC, and AGYW prevention programming activities for USAID. This includes compliance with the Site Improvement through Monitoring System (SIMS) requirements and other site visits to ensure quality implementation. Advise and support USAID’s technical leads in the various HIV prevention program areas to effectively engage in USG PEPFAR interagency negotiations and contribute to the technical contributions from USAID in technical working groups formed within PEPFAR Mozambique, GRM, the National HIV Program, and the Health Partners Group (coordination body). Alongside USAID technical leads, liaise with USAID implementing partners on HIV prevention technical capacity and service delivery challenges, including results reporting. Develop and maintain ongoing support for HIV epidemic control activities to key GRM counterparts, including non-health ministries, to support multi-sectoral responses and inclusive country-led action plans. Ensure high-quality HIV prevention interventions are successfully implemented in all USAID-funded geographic areas, maintaining up to date knowledge on global and regional HIV behavioral and biomedical prevention implementation strategies and modalities. Inter-Agency Leadership and Coordination (20%) Serve as a senior HIV prevention advisor to the USG inter-agency PEPFAR and headquarters (HQ) team, the GRM and National HIV Program, and implementing partners working on HTS, VMMC, PrEP, KP, GBV, OVC, and AGYW prevention programming. S/he keeps current on all new developments in clinical and community HIV prevention services with an emphasis on implementation of best practices that would be scalable within the Mozambique context. S/he will liaise closely with the strategic information inter-agency team on HIV prevention monitoring and evaluation in Mozambique. Actively contribute to the completion of the PEPFAR Country Operational Plan, PEPFAR Annual/Semi-Annual, and Quarterly Program Reports; Participate in the development of high-quality quarterly portfolio reviews (e.g., POARTs) and other key requirements directed by the Office of the Global AIDS Coordinator (OGAC). Represent USAID/Mozambique and PEPFAR/Mozambique at meetings with GRM, USG agencies (Mozambique, HQ, regional), implementing partners, donors, and international and local partners related to HIV prevention programming. Lead the development of tools and build the capacity of HIV Prevention Team members to conduct in-depth data analyses to identify prevention interventions that are under-performing relative to expectations for identification technical performance improvement plans. Program and Project Management (20%) Advise USAID/Mozambique technical leads on HIV prevention programming, including planning, technical direction and analysis, monitoring, reporting, and evaluation. Under the direction of the Prevention Team Lead, actively support management and program integration opportunities in strategic and cost-effective ways. Contribute to the development of activity budgets during annual planning processes, in coordination with the Prevention Team Lead and Operations Division Chief. Lead the preparation of analyses and documentation required under the USAID and PEPFAR annual reporting process. POSITION ELEMENTS Supervision Received: The work will be performed under the general direction of the HIV Prevention Team Leader (CCN PSC). Substantial interaction and/or direction from USAID/CDC Front Offices, the IHO Director, the AFG Division Chief, and the PEPFAR Coordinator’s Office are anticipated. The Senior HIV Prevention Advisor defines his/her own work plan to accomplish specific upon agreed objectives and is expected to work with a high degree of independence, professionalism, judgment, responsibility and resourcefulness. His/her conclusions and recommendations carry significant weight in the team. Supervision Exercised: No supervisory role. Available Guidelines: Available guidelines establish a broad pattern of operations that requires frequent need to exercise judgment and interpretation, and provides an opportunity for initiative and innovation. Relevant guidelines include the USAID Automated Directives System (ADS), PEPFAR guidelines, Country Operational Plans, Mission Orders, and other directives. Exercise of Judgment: A high degree of judgment will be required to provide guidance and assistance to a wide variety of professionals in PEFPAR/Mozambique and the USAID Mission. As a highly qualified professional, substantial reliance will be placed on the incumbent to independently plan, prioritize and carry out specific activities to fulfill major duties and responsibilities. The incumbent will be expected to resolve problems that arise by determining the approaches to be taken and methodologies to be used, making independent judgments that can be defended, as necessary. Authority to Make Commitments: As a personal services contractor, the incumbent cannot make financial commitments on behalf of the U.S. Government. Nature, Level and Purpose of Contacts: The incumbent will maintain contacts and work with USAID staff in Mozambique, with considerable interaction with USAID/Washington Office of HIV/AIDS and Office of the Global AIDS Coordinator staff to provide policy and procedural guidance and to obtain information relative to programs and activities. The incumbent will also advise and collaborate with a wide range of senior-level management and technical counterparts within the GRM, implementing partners, and other development partners. Post Entry Training: The incumbent will complete applicable USAID, PEPFAR, and/or other technical trainings as required to fulfill the duties of the position. Support Items: The incumbent will be provided with office space, equipment, and supplies. 12. PHYSICAL DEMANDS: The work requested does not involve undue physical demands. II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION EDUCATION: A Master’s degree in public health, social sciences, health care, development, or other applicable related field. B. PRIOR WORK EXPERIENCE: 7 years of progressive professional experience in designing, implementing, managing and monitoring large scale public health programs, including programs related to HIV behavioral and biomedical prevention programs. Direct work experience with an international organization and/or donor agency. Extensive experience that provided the opportunity for high level strategic planning, project design, program planning, and/or implementation, in areas related to work that ideally involved capacity-building, public health programming (especially HIV) or management of development programs. Demonstrable experience working on a variety of HIV prevention interventions in developing settings, which may include working on HTS, VMMC, PrEP, KP, GBV, OVC, and AGYW prevention programming. C. JOB KNOWLEDGE: A thorough knowledge of the latest HIV science and/or research related to HIV prevention programming and strategies, as well as knowledge related to broader health systems issues. A demonstrated understanding of operationalizing HIV prevention programs, including frequently encountered field challenges and barriers in developing settings, is required. D. LANGUAGE PROFICIENCY: Must be fluent in English (S-4/R-4) and must have basic working proficiency in a Romance language, preferably Portuguese. E. SKILLS AND ABILITIES: The incumbent must possess strong technical skills, complemented by outstanding cross-cultural communication and interpersonal skills to be successful to work in a larger, complex, multi-cultural, highly demanding, and frequently changing environment inter-agency PEPFAR team. The incumbent must possess the ability to work with high level host country government officials. S/he must have the ability to diplomatically and effectively represent the agency in regular inter-agency and ministerial level meetings on HTS, VMMC, PrEP, KP, GBV, OVC, and AGYW prevention programming. The incumbent will also need to work closely with other areas within the HIV technical and program management team to ensure proper coordination among activities and communication in the inter-agency space. Proven ability to communicate quickly, clearly, and concisely in both speech and writing is also required. In addition, the incumbent must possess strong computer (to include the ability to produce concise, clear reports, and utilize word processing, spreadsheet and database programs), verbal (to include the ability to facilitate meetings and make oral presentations logically and persuasively to senior officials and partners in a multi-cultural context), and writing skills. The incumbent will also serve in a capacity building role within the HIV Prevention Team, particularly in data analysis and use. S/he must demonstrate significant data analysis skills, including use of Excel, as well as other data analysis/business intelligence software, such as Tableau, Power BI, etc. III. EVALUATION AND SELECTION FACTORS The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far. The following evaluation factors are established: Education: 10 points Prior Work Experience: 40 points Job Knowledge 20 points Skills and Abilities: 25 points Language Proficiency: 5 points Maximum Points: 100 points Per this scoring, prior work experience is the most important factor, followed by skills and abilities, job knowledge, education and language proficiency. Applications will initially be screened for conformity with minimum requirements and a short list of applicants will be developed for further consideration. USAID reserves the right to interview only the highest ranked applicants in person or by phone OR not to interview any candidate. After the closing date for receipt of applications, a selection committee will be convened to review applications and evaluate them in accordance with the evaluation criteria. Applications from offerors who do not meet the required selection criteria will not be scored. Only shortlisted offerors will be invited for an oral interview and may also be required to complete a written test as part of the interview process. No response will be sent to unsuccessful applicants. Professional references will be conducted for the top ranked offeror and will be utilized to supplement the selection committee’s recommendation to the Contracting Officer to offer the position to the top ranked offeror. The Offeror's references must be able to provide substantive information about his/her past performance and abilities. USAID/Mozambique reserves the right to solicit references from other sources as deemed appropriate for relevant information concerning performance and may consider such information in its evaluation. The selection committee will conduct interviews with all offerors in the competitive range and provide the final rating and ranking of the offerors based on professional references, academic credentials and interview performance. IV. SUBMITTING AN OFFER 1. Eligible offerors are required to complete and submit the offer form AID 309-2, “Offeror Information for Personal Services Contracts with Individuals,” available at http://www.usaid.gov/forms. 2. Offers must be received by the closing date and time specified in Section I, item 3, and submitted to the Point of Contact in Section I (mzrecruiter1@usaid.gov). Please note that attachments to e-mail applications in zip format cannot be received to this mailbox. Please make sure that you do not send any attachments in zip format. 3. Offeror submissions must clearly reference the Solicitation number on all offeror submitted documents. 4. Offerors are required to submit a signed and dated Cover letter with current résumé/curriculum vitae (CV), specifically addressing how the offeror meets the selection criteria stated above. 5. Offerors must provide a minimum of three (3) references who are not family members or relatives. References should be from direct supervisors to professional mentors or peers, who can provide information regarding the offeror’s job knowledge and professional work experience. Offerors must provide e-mail addresses and/or working telephone numbers for all references. USAID will not pay for any expenses associated with the interviews. V. LIST OF REQUIRED FORMS PRIOR TO AWARD The CO will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award: 1. Medical History and Examination Form (Department of State Forms) 2. Questionnaire for Non-Sensitive Positions (SF-85) 3. Fingerprint Card (FD-258) VI. BENEFITS AND ALLOWANCES (If Applicable): As a matter of policy, and as appropriate, an offshore USPSC is normally authorized the following benefits and allowances. A. BENEFITS: Employer's FICA Contribution Contribution toward Health & Life Insurance Pay Comparability Adjustment Annual Increase (pending a satisfactory performance evaluation) Eligibility for Worker's Compensation Annual and Sick Leave B. ALLOWANCES: Section numbers refer to rules from the Department of State Standardized Regulations (Government Civilians Foreign Areas), available at https://aoprals.state.gov/content.asp?content_id=282&menu_id=101. Temporary Quarter Subsistence Allowance (Section 120) Living Quarters Allowance (Section 130) Cost-of-Living Allowance (Chapter 210) Post Allowance (Section 220) Separate Maintenance Allowance (Section 260) Education Allowance (Section 270) Education Travel (Section 280) Post Differential (Chapter 500) Payments during Evacuation/Authorized Departure (Section 600). 3. Other Benefits (vary by hiring category): Additional benefits are available for individuals hired from outside Maputo in accordance with the applicable AIDAR, Federal Travel Regulations and Standardized Regulations, e.g., international airfare from place of residence, international shipment of personal effects, unaccompanied baggage allowance, POV Shipment, Repatriation Travel, furnished housing and educational allowances for dependent children. VII. TAXES USPSCs are required to pay Federal income taxes, FICA, Medicare, and applicable State income taxes. VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs USAID regulations and policies governing USPSC awards are available at these sources: USAID Acquisition Regulation (AIDAR), Appendix D, “Direct USAID Contracts with a U.S. Citizen or a U.S. Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/sites/default/files/documents/aidar.pdf. PART 52—SOLICITATION PROVISIONS AND CONTRACT CLAUSES Subpart 52.2—Text of Provisions and Clauses 52.223-99 Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, Alternate 70. ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FEDERAL CONTRACTORS (OCT 2021)-Alternate 70 (OCT 2021) (M/OAA-DEV-FAR-22-01c) (a) Definition. As used in this clause - United States or its outlying areas means— (1) The fifty States; (2) The District of Columbia; (3) The commonwealths of Puerto Rico and the Northern Mariana Islands; (4) The territories of American Samoa, Guam, and the United States Virgin Islands; and (5) The minor outlying islands of Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll, and Wake Atoll. (b) Authority. This clause implements Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, dated September 9, 2021 (published in the Federal Register on September 14, 2021, 86 FR 50985). (c) Personal Services Contracts with individuals. As a matter of policy, the contractor must comply with the USAID’s guidance applicable to direct-hire federal employees. (End of clause) Notice Regarding Any Court Order Affecting the Implementation of E.O. 14042 USAID will take no action to enforce the clause (FAR 52.223-99) implementing the requirements of Executive Order 14042, absent further written notice from USAID, where the place of performance identified in the contract is in a U.S. state or outlying area subject to a court order prohibiting the application of requirements pursuant to the Executive Order (hereinafter, “Excluded State or Outlying Area”). In all other circumstances, USAID will enforce the clause, except for contractor employees who perform substantial work on or in connection with a covered contract in an Excluded State or Outlying Area, or in a covered contractor workplace located in an Excluded State or Outlying Area. A current list of such Excluded States and Outlying Areas is maintained at https://www.saferfederalworkforce.gov/contractors/. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms. Pricing by line item is to be determined upon contract award as described below: LINE ITEMS ITEM NO (A) SUPPLIES/SERVICES DESCRIPTION) (B) QUANTIT Y (C) UNIT (D) UNIT PRICE (E) AMOUNT (F) 0001 Base Period - Compensation, Fringe Benefits and Other Direct Costs (ODCs) Award Type: PSC Product Service Code: R497 Accounting Info: - 1 LOT $ _TBD $_TBD at Award after negotiations with Contractor_ 1001 Option Period 1 – Compensation, Fringe Benefits and Other Direct Costs (ODCs) Award Type: PSC Product Service Code: R497 Accounting Info: - 1 LOT $ _TBD $_TBD at Award after negotiations with Contractor_ 2001 Option Period 2 – Compensation, Fringe Benefits and Other Direct Costs (ODCs) Award Type: Cost Product Service Code: [e.g. R497] Accounting Info: - 1 LOT $ _TBD $_TBD at Award after negotiations with Contractor_ 3001 Option Period 2 – Compensation, Fringe Benefits and Other Direct Costs (ODCs) Award Type: Cost Product Service Code: [e.g. R497] Accounting Info: - 1 LOT $ _TBD $_TBD at Award after negotiations with Contractor_ Acquisition and Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs. Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical Conduct for Employees of the Executive Branch,” available from the U.S. Office of Government Ethics, in accordance with General Provision 2 and 5 CFR 2635. See https://www.oge.gov/web/oge.nsf/OGE%20Regulations PSC Ombudsman. The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information: https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.