Inactive Total Small Business Set-Aside (FAR 19.5)

The Bureau of Consular Affairs, Office of Consular Systems and Technology (CA/CST) develops, deploys and supports complex Information Technology (IT) systems and infrastructure that are the foundation... The Bureau of Consular Affairs, Office of Consular Systems and Technology (CA/CST) develops, deploys and supports complex Information Technology (IT) systems and infrastructure that are the foundation for achieving CA’s mission at domestic offices and overseas posts. One of CA/CST’s current initiatives is the deployment of a CAQM system worldwide to a potential target of approximately 230 overseas posts, 29 domestic Passport agencies, and 2 domestic Visa processing centers. CA/CST seeks additional support to execute approved worldwide implementation schedules to include the review of network drawings, provide analysis of hardware requirements and placement, application configuration, implementation of design plans and integration of SMS gateway, queue management Kiosks, and digital signage into the current Q-Flow platform. Additionally, the program is seeking Operations and Maintenance (O&M) support, Tier III Technical Support, and deployment for Q-Flow 5.8 until all Posts and Passport Agencies are on the same version as well as possible implementation of Cloud based Q-Flow 6.X or other Enterprise Queue Management and Enterprise Appointment Scheduler Platforms.